Frequently Asked Questions
Your guide to a better home shopping experience.
What is Secundo's shipping policy for furniture?
We offer white-glove delivery for large furniture items. Standard shipping typically takes 5-10 business days, while smaller home decor items are dispatched within 48 hours via express courier.
Can I return an item if it doesn't fit my space?
Yes, we offer a 30-day return policy for most items. The product must be in its original packaging and unassembled condition. Please note that a restocking fee may apply to oversized furniture.
Are your materials sustainably sourced?
At Secundo, we prioritize the planet. 80% of our wood products are FSC-certified, and we partner with manufacturers who utilize eco-friendly production methods and recycled textiles.
Does Secundo offer a warranty on home goods?
Every piece of furniture comes with a limited 1-year warranty covering manufacturing defects. Specific premium collections may include extended coverage for frames and structural integrity.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger home investments, we also offer flexible financing options through our partner, Affirm.
How can I track my home delivery?
Once your order ships, you will receive an email with a tracking link. For large furniture deliveries, our logistics partner will contact you directly to schedule a specific delivery window.